Refund Policy

What this covers

This applies to all three plans:

• Quick Pack — refunded in full within 14 days of purchase.
• Naming Sprint — refunded in full within 14 days of purchase.
• Studio — your most recent monthly charge is refunded in full within 14 days of that charge.

How to ask

Email support@nameitnow.co from the address you used at checkout, or tell us what that address was. That is the whole process — there is no form and no cancellation flow to navigate.

We aim to reply within two business days. Once the refund is issued, the money goes back to your original payment method; how quickly it appears is up to your bank, but it is usually 5–10 business days.

What happens to your access

When we refund a purchase, the access it paid for ends: remaining Quick Pack searches, an active Naming Sprint window, or Studio access. Your account, history and favorites are untouched, and you can keep using the free tier.

Cancelling Studio

Studio is a monthly subscription and you can cancel at any time. Cancelling stops future charges; your access continues until the end of the period you have already paid for. If you would rather have the last charge back as well, ask us within 14 days of it and we will refund it.

Charges older than 14 days are not automatically refundable, but if something has gone wrong, tell us — we would rather hear about it than have you out of pocket.

If something is broken

If the Service failed to deliver what you paid for — an unlock that did not work, searches that errored, access you never received — we will refund you regardless of how long ago you bought it. That is not a goodwill gesture, it is what you are owed.

Duplicate and accidental purchases

Bought twice by mistake, or bought the wrong plan? Email us and we will refund the duplicate or move you to the plan you meant, whichever you prefer.

Abuse

We offer this policy in good faith and expect it to be used in good faith. We may decline a refund where an account is repeatedly buying and refunding, or where the purchase breached our Terms of Service. This is not aimed at anyone asking for a refund for an ordinary reason.

Your statutory rights

Nothing here limits any refund or cancellation right you have under consumer law where you live. If the law gives you more than this policy does, the law wins.

Contact

Refunds, billing questions, anything else: support@nameitnow.co.